At silviauralia.com, where we aim to make your shopping experience seamless and transparent. Our shipping policy covers both digital and physical products to ensure you have all the information you need.

Digital Products:

At silviauralia.com, we offer an array of digital products, including downloadable files and online courses. Due to the instantaneous nature of digital deliveries, these products are not eligible for refunds or returns. We encourage you to carefully review product details before making a purchase.

Physical Products:

For our physical products, we’ve partnered with Printful to provide you with high-quality, print-on-demand items. Below, you’ll find a detailed breakdown of our shipping process:

• Processing Time: Your order for a physical product undergoes immediate processing for production. Please allow 1-2 business days for this processing period before your order is shipped.
• Shipping Time: Our physical products are shipped globally. Shipping times vary based on your location and the chosen shipping method during checkout. Standard shipping typically takes between 7 to 14 business days.
• Shipping Costs: Shipping costs are dynamically calculated during the checkout process based on your destination and the chosen shipping method.
• Tracking Information: Once your order is shipped, you’ll receive an email confirmation with detailed tracking information. This allows you to monitor the progress of your shipment in real-time.

Refund Policy for Physical Products:

Your satisfaction with our physical products is of utmost importance. If, for any reason, you are not entirely happy with your order, please follow these guidelines:

• Contact Us: Reach out to us at hey@silviauralia.com within 14 days of receiving the product to initiate a return or discuss any concerns.
• Return Conditions:
  • Shipping and handling charges are non-refundable.
  • The product must be returned in its original condition, including all packaging and accessories.
  • Refunds will be processed upon receiving and inspecting the returned item.
• Refund Timeline: Allow for processing time after we receive your returned item. Refunds will be issued promptly, and you will be notified via email once the process is complete.

Additional Information:

• Customs and Import Taxes: Customers are responsible for any customs and import taxes that may apply. We recommend checking with your local customs office for more information.
• Lost or Stolen Packages: If you believe your package is lost or stolen, contact us immediately at hey@silviauralia.com. We’ll collaborate with the shipping carrier to investigate the issue.

Contact Us:

For any questions or concerns about our shipping or refund policy, please reach out to us at hey@silviauralia.com. Our dedicated customer support team is ready to assist you.